In South Africa, the country’s history of unequal education has led to a large number of citizens lacking skills that can help them progress in their careers. Even now, more than three decades later, the landscape still shows a lack of skills even though the education system has changed. On top of that, the country sees a great loss in skilled workers immigrating to other countries.
The need for upskilling workers is evident: without investing in employees’ growth, it means that businesses employ individuals whose skills are stagnant and they risk retaining an incompetent workforce that fails to advance the business.
Furthermore, the lack of leadership identifying opportunities for development or growth can also be detrimental. Where businesses fail to identify gaps and support development, they cause their own decrease in productivity, failure to innovate and decline in competitiveness.
To prevent this, the onus is on management to identify gaps that need to be addressed through skills development.
Step 1: Assess
The first step in addressing the skills gap that might exist within a business is to make a thorough assessment.
Skills gaps may exist due to:
- Rapid advancements in technology.
- Changes in the nature of the market need to be responded to.
- Changes in demographics or audience.
Skills gaps can be technical, knowledge-based, digital, soft-skills, or industry-specific. The assessment will start by looking at the skills needed for a specific job profile or position. Next, the individual holding the position will be assessed to see if they possess the skills needed.
Whichever skills the person lacks, that is the gap that needs to be filled.
Step 2: Set Goals
Setting goals will be the next step. The goals will relate to identifying where and when training based on the specific skills can be obtained. It will also include the expected outcome of the training. For example, that an individual’s productivity improves once training on a particular software is received.
Step 3: Training
During this step, the training occurs. Depending on the nature of the training, it might take a few hours or a few days.
Ensure that the training is provided by an accredited provider.
Step 4: Measure Performance
Once the training has been completed, and employees return to their daily tasks, measuring the success of the training will be vital. This can be measured by looking at how much productivity increases, as well as talking to the individual staff members to find out how they experience completing their duties after the training.
In the case of training courses that rely on practical assessments or examinations, the success of an individual can also be measured by the results of these assessments.