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If you run an online store, then staying up to date with the latest eCommerce trends is important. While we can’t predict exactly what 2024 will bring, here are a few of the biggest eCommerce…

Hiring interns and entry-level employees can be useful for any growing business. These hires are more affordable, and when you hire strategically, you can often gain long-term commitment from the entry-level employee. Hiring interns and…

Customer retention is important for any business. It helps you gain more long-term value from each customer. And what’s one of the best ways to increase customer retention? Personalisation. Personalising the customer experience helps you…

When you start a new business or release a new product, you’ll be mainly focused on attracting new customers. While customer acquisition is important, customer retention should be given just as much focus. It can…

Employee training programs can help you achieve greater productivity and efficiency in the workplace. There’s always value in teaching your employees new skills, so focusing on implementing your own employee training programs is a worthwhile…

Managing HR for your business can be incredibly time-consuming. HR involves many different tasks, which can take hours if done manually. By using the right HR tools and solutions, your business can automate many processes,…

Running a small business is tough. There’s a lot you need to spend money on to get started. And when you do generate a profit, this is often reinvested back into the growth of the…

Committing to full-time, permanent staff can be a major decision for SMEs. One alternative is to take on temporary employees to help your business fill employment gaps.  While there are many advantages to this, you…

Investing in customer service training for employees is one of the most important things any business can do. Excellent customer service is invaluable, and providing it can help your business in many different ways. Here…

Your business’s workforce is critical to its success. One of the most important aspects of hiring employees is making sure you keep them engaged with your business. Employee engagement will help to boost productivity, increase…

There’s a lot that goes into growing your business, such as perfecting your product and running great marketing campaigns. However, none of this will help you grow your business if you don’t focus on offering…

As a small business owner in today’s world, you need to know how to market your business online. Google is the first place that many people go to discover businesses. With over 8.5 billion searches…

These days, learning has become a lot more accessible thanks to online courses. As an entrepreneur, there are hundreds of courses out there that can prepare you with the right business skills you need for…

Hiring the right employees is one of the most important tasks you’ll face when growing your small business. The people behind your business play a vital role in its success.  The trouble is, hiring new…

There’s a lot to consider when you hire staff for your business. Besides all the processes involved in screening and hiring the right candidates, you also need to ensure you follow all of the relevant…

It costs a lot more to acquire new customers than it does to retain your existing ones. By using the right customer retention strategies, your business can unlock a lot more long-term value. Doing follow-up…

It can cost businesses five times more to acquire new customers than it does to retain their existing ones. This is why having the right customer retention strategies for small businesses in place is so…